Terms and Conditions



Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, 

The term "Impact Business Cards or Gem Graphics LLC." or "us" or "we" or "our" refers to the owner of the website whose registered office is 15209 Frederick Rd Suite 201 Rockville MD 20850 The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use which may be changed without explicit notice: 



◊ Credit cards are charged at the time the order is processed.

◊ All Prices are in USD.

◊ The content of the pages of this website is for your general information and use only. It is subject to change without notice.

◊ Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

◊ Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

◊ This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

◊ Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

◊ From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

◊ Your use of this website and any dispute arising out of such use of the website is subject to the laws of the state of Maryland.

◊ All stated quantities may be subject to a +/- 5% printing variance.

◊ If an order is short more than 5%, we will provide a discount on a case by case basis without reprinting the shortage

◊ Because we are continually updating our products, actual products may be different than samples received in a sample kit.

◊ Due to our printing process colors on reorders may not match exactly the colors of the previous orders.

◊ All products will be printed based on the digital proof that is approved by you only.

◊ For any Returns, refunds or reprint requests we must be notified immediately. These requests will only be honored within 10 days of the order being received.

◊ Promotional codes MUST be entered at the time of the order. If there is no promotional code associated with an order, then it will be charged for the full amount.

◊ Promotional codes may not be used on custom jobs including custom sizes, materials, quantities, or quotes.

◊ Promotional code use is up to the discretion of management on a per-order basis. 

◊ By submitting your order for print, you agree that any and all files, artwork, creations, designs, ideas and concepts created physically or digitally may be used for marketing purposes such as video, photography, advertising and any other medium that we sees fit. 


Production Times

◊ All production times listed on this website are our best estimate.

◊ Delays, while rare, may occur due to, but not limited, to the following reasons: equipment malfunction, internet outages, power outages, supplier delays, file problems, computer glitches, etc.

◊ We will not guarantee production shipping times to meet a deadline unless specifically requested by the customer who will then be verified by one of our representatives in writing.

◊ The estimated production time starts when your order is verified, files are deemed usable, and begins printing.

◊ The estimated production time does not start when you submit your order.